We have confirmation from our engineering team regarding the resolution of the intermittent processing interruption. We are pleased to inform you that there is no impact to order processing or menu import.
If you experience any issues on your end, or require assistance with any other matter, please feel free to reach out to our support teams at support@itsacheckmate.com or call us at +1 855 953 4340 for any assistance needed.
Posted Aug 31, 2026 - 19:38 UTC
Identified
Our team has reported system slowness currently impacting menu imports. We are closely monitoring the situation, and engineering is working to resolve the issue as quickly as possible.
Posted Aug 31, 2026 - 18:33 UTC
Investigating
We are experiencing performance degradation issues on our backend order processing software for some of ordering platforms. We are investigating.
During this period, please process the orders manually for the ones that did not integrate into the POS and also look out for any duplicate orders that may print to the kitchen. Please feel free to reach out to our support teams at support@itsacheckmate.com or call us at +1 855 953 4340 for any assistance needed.
We apologize for the inconvenience caused.
Posted Aug 31, 2026 - 18:07 UTC
This incident affected: Checkmate Services (Order Processing, Menu Management).