We would like to inform you about an upcoming software maintenance window to ensure our software products' continued performance, security, and stability. During this maintenance period, we will be implementing important updates and improvements.
Maintenance Schedule:
Date: Wednesday, February 25, 2026 Start Time: 04:00 AM EST (Eastern Standard Time) End Time: 07:00 AM EST (Eastern Standard Time)
What to Expect: We anticipate that the maintenance will last approximately 3 hours. During this time, our software services may be temporarily unavailable.
Why the update matters: This maintenance is being conducted to apply critical security patches and enhance the overall performance and efficiency of our software.
Impact on Customers: While we strive to minimize disruption to our customers, please be aware of the following during the maintenance window:
1) Customers should expect to experience a temporary interruption of services. 2) Customers may experience delays in accessing certain features or functionalities. 3) Active sessions or tasks may be interrupted but will resume once the maintenance is complete.
We apologize for any inconvenience this maintenance may cause, and we thank you in advance for your understanding and support. Our team will work diligently to ensure a swift and smooth update process.
If you have any questions or concerns, please don't hesitate to contact our support team at support@itsacheckmate.com or call us at +1 855-953-4340.
Thank you for being a part of our most valued customer base. We remain dedicated to continually enhancing our services to meet your evolving needs, and we look forward to serving you with an even better experience after the upgrade.
Best regards, Checkmate Team Posted on
Feb 19, 2026 - 14:19 UTC
Resolved -
We have confirmation from our engineering team regarding the resolution of the processing interruption. We are pleased to inform you that order processing is now functioning smoothly.
If you continue to experience any issues on your end, or require assistance with any other matter, please feel free to reach out to our support teams at support@itsacheckmate.com or call us at +1 855 953 4340 for any assistance needed.
Thank you for your patience and understanding during this time.
We apologize for the inconvenience caused.
Feb 21, 00:38 UTC
Update -
We are continuing to investigate this issue.
Feb 21, 00:25 UTC
Investigating -
We are currently experiencing a processing interruption with our integration due to a technical issue affecting order processing. We are investigating.
During this period, please process the orders manually for the ones that did not integrate into the POS and also look out for any duplicate orders that may print to the kitchen. Please feel free to reach out to our support teams at support@itsacheckmate.com or call us at +1 855 953 4340 for any assistance needed.
We apologize for the inconvenience caused.
Feb 21, 00:24 UTC
Completed -
The scheduled maintenance has been completed.
Feb 18, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 09:00 UTC
Scheduled -
Dear Customer,
We would like to inform you about an upcoming software maintenance window to ensure our software products' continued performance, security, and stability. During this maintenance period, we will be implementing important updates and improvements.
Maintenance Schedule:
Date: Wednesday, February 18, 2026 Start Time: 04:00 AM EST (Eastern Standard Time) End Time: 07:00 AM EST (Eastern Standard Time)
What to Expect: We anticipate that the maintenance will last approximately 3 hours. During this time, our software services may be temporarily unavailable.
Why the update matters: This maintenance is being conducted to apply critical security patches and enhance the overall performance and efficiency of our software.
Impact on Customers: While we strive to minimize disruption to our customers, please be aware of the following during the maintenance window:
1) Customers should expect to experience a temporary interruption of services. 2) Customers may experience delays in accessing certain features or functionalities. 3) Active sessions or tasks may be interrupted but will resume once the maintenance is complete.
We apologize for any inconvenience this maintenance may cause, and we thank you in advance for your understanding and support. Our team will work diligently to ensure a swift and smooth update process.
If you have any questions or concerns, please don't hesitate to contact our support team at support@itsacheckmate.com or call us at +1 855-953-4340.
Thank you for being a part of our most valued customer base. We remain dedicated to continually enhancing our services to meet your evolving needs, and we look forward to serving you with an even better experience after the upgrade.