Direct Ordering Service Disruption
Investigating - We are currently experiencing an issue where distribution of transaction-related emails in Direct Ordering is disrupted .
Additionally, QR code generation for in-store loyalty is currently degraded.

Our engineering team is actively investigating the issue and working to restore services as quickly as possible. We will share further updates as soon as more information becomes available.

Please feel free to reach out to our support teams at support@itsacheckmate.com or call us at +1 855 953 4340 for any assistance needed.

We apologize for the inconvenience caused.
Mar 06, 2026 - 19:26 UTC
Uptime over the past 90 days. View historical uptime.
Checkmate Services Operational
90 days ago
100.0 % uptime
Today
Order Processing Operational
90 days ago
100.0 % uptime
Today
Menu Management Operational
90 days ago
100.0 % uptime
Today
Reconcile Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Public Website Operational
90 days ago
100.0 % uptime
Today
Direct Ordering Degraded Performance
90 days ago
100.0 % uptime
Today
Direct Ordering UI + Customer Sites Degraded Performance
90 days ago
100.0 % uptime
Today
Direct Ordering API Degraded Performance
90 days ago
100.0 % uptime
Today
Amazon Web Services Operational
90 days ago
100.0 % uptime
Today
WorldPay Payment Gateway Operational
90 days ago
100.0 % uptime
Today
Google Maps Operational
90 days ago
100.0 % uptime
Today
NMI Gateway Operational
90 days ago
100.0 % uptime
Today
Point of Sale Operational
90 days ago
100.0 % uptime
Today
Toast Operational
90 days ago
100.0 % uptime
Today
SpotOn Operational
90 days ago
100.0 % uptime
Today
Revel Operational
90 days ago
100.0 % uptime
Today
Speedline Operational
90 days ago
100.0 % uptime
Today
North Key Operational
90 days ago
100.0 % uptime
Today
Heartland / MobileBytes Operational
90 days ago
100.0 % uptime
Today
Clover Operational
90 days ago
100.0 % uptime
Today
Maitre'D Operational
90 days ago
100.0 % uptime
Today
Brink Operational
90 days ago
100.0 % uptime
Today
Revention / HungerRush Operational
90 days ago
100.0 % uptime
Today
FoodTec Operational
90 days ago
100.0 % uptime
Today
Square Operational
90 days ago
100.0 % uptime
Today
Focus Operational
90 days ago
100.0 % uptime
Today
Aloha Operational
90 days ago
100.0 % uptime
Today
MicroWorks Operational
90 days ago
100.0 % uptime
Today
CAKE Operational
90 days ago
100.0 % uptime
Today
Upserve Operational
90 days ago
100.0 % uptime
Today
Other POS Operational
90 days ago
100.0 % uptime
Today
Ordering Platform Operational
90 days ago
100.0 % uptime
Today
Doordash Operational
90 days ago
100.0 % uptime
Today
UberEats Operational
90 days ago
100.0 % uptime
Today
GrubHub Operational
90 days ago
100.0 % uptime
Today
SkipTheDishes Operational
90 days ago
100.0 % uptime
Today
Postmates Operational
90 days ago
100.0 % uptime
Today
Chownow Operational
90 days ago
100.0 % uptime
Today
Slice Operational
90 days ago
100.0 % uptime
Today
Order With Google (Restaurant Direct) Operational
90 days ago
100.0 % uptime
Today
Restolabs Operational
90 days ago
100.0 % uptime
Today
Snackpass Operational
90 days ago
100.0 % uptime
Today
BentoBox Operational
90 days ago
100.0 % uptime
Today
Other OPs Operational
90 days ago
100.0 % uptime
Today
Customer Support Desk Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Phone Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 7, 2026

No incidents reported today.

Mar 6, 2026

Unresolved incident: Direct Ordering Service Disruption.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026
Checkmate Scheduled Maintenance - February 25, 2026
Completed - The scheduled maintenance has been completed.
Feb 25, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 09:00 UTC
Scheduled - Dear Customer,

We would like to inform you about an upcoming software maintenance window to ensure our software products' continued performance, security, and stability. During this maintenance period, we will be implementing important updates and improvements.

Maintenance Schedule:

Date: Wednesday, February 25, 2026
Start Time: 04:00 AM EST (Eastern Standard Time)
End Time: 07:00 AM EST (Eastern Standard Time)

What to Expect: We anticipate that the maintenance will last approximately 3 hours. During this time, our software services may be temporarily unavailable.

Why the update matters: This maintenance is being conducted to apply critical security patches and
enhance the overall performance and efficiency of our software.

Impact on Customers: While we strive to minimize disruption to our customers, please be aware of the following during the maintenance window:

1) Customers should expect to experience a temporary interruption of services.
2) Customers may experience delays in accessing certain features or functionalities.
3) Active sessions or tasks may be interrupted but will resume once the maintenance is complete.

We apologize for any inconvenience this maintenance may cause, and we thank you in advance for your understanding and support. Our team will work diligently to ensure a swift and smooth update process.

If you have any questions or concerns, please don't hesitate to contact our support team at support@itsacheckmate.com or call us at +1 855-953-4340.

Thank you for being a part of our most valued customer base. We remain dedicated to continually enhancing our services to meet your evolving needs, and we look forward to serving you with an even better experience after the upgrade.

Best regards,
Checkmate Team
Feb 19, 14:19 UTC
Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026
Checkmate Platform Outage
Resolved - We have confirmation from our engineering team regarding the resolution of the processing interruption. We are pleased to inform you that order processing is now functioning smoothly.

If you continue to experience any issues on your end, or require assistance with any other matter, please feel free to reach out to our support teams at support@itsacheckmate.com or call us at +1 855 953 4340 for any assistance needed.


Thank you for your patience and understanding during this time.

We apologize for the inconvenience caused.
Feb 21, 00:38 UTC
Update - We are continuing to investigate this issue.
Feb 21, 00:25 UTC
Investigating - We are currently experiencing a processing interruption with our integration due to a technical issue affecting order processing. We are investigating.

During this period, please process the orders manually for the ones that did not integrate into the POS and also look out for any duplicate orders that may print to the kitchen. Please feel free to reach out to our support teams at support@itsacheckmate.com or call us at +1 855 953 4340 for any assistance needed.

We apologize for the inconvenience caused.
Feb 21, 00:24 UTC
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