Completed -
The scheduled maintenance has been completed.
Apr 16, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 08:00 UTC
Scheduled -
Dear Customer,
We would like to inform you about an upcoming software maintenance window to ensure our software products' continued performance, security, and stability. During this maintenance period, we will be implementing important updates and improvements.
Maintenance Schedule:
Date: Wednesday, April 16, 2025 Start Time: 04:00 AM EST (Eastern Standard Time) End Time: 06:00 AM EST (Eastern Standard Time)
What to Expect: We anticipate that the maintenance will last approximately 2 hours. During this time, our software services may be temporarily unavailable.
Why the update matters: This maintenance is being conducted to apply critical security patches and enhance the overall performance and efficiency of our software.
Impact on Customers: While we strive to minimize disruption to our customers, please be aware of the following during the maintenance window:
1) Customers should expect to experience a temporary interruption of services. 2) Customers may experience delays in accessing certain features or functionalities. 3) Active sessions or tasks may be interrupted but will resume once the maintenance is complete.
We apologize for any inconvenience this maintenance may cause, and we thank you in advance for your understanding and support. Our team will work diligently to ensure a swift and smooth update process.
If you have any questions or concerns, please don't hesitate to contact our support team at support@itsacheckmate.com or call us at +1 855-953-4340.
Thank you for being a part of our most valued customer base. We remain dedicated to continually enhancing our services to meet your evolving needs, and we look forward to serving you with an even better experience after the upgrade.
Completed -
The scheduled maintenance has been completed.
Apr 8, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 05:00 UTC
Scheduled -
ChowNow, will be performing a scheduled database upgrade on April 7, 2025, starting at 10:00 PM PT. During this time, the ChowNow API will be temporarily unavailable. The maintenance window is expected to last up to 2 hours.
Please be aware that during this downtime, any integration with ChowNow through Checkmate will be impacted, and you may experience temporary service interruptions.
If you have any questions or need further clarification regarding this downtime, please feel free to reach out directly to ChowNow’s support team at support-api@chownow.com.
Thank you for your understanding, and we apologize for any inconvenience this may cause. We will continue to monitor the situation closely and will keep you informed of any updates.
Apr 7, 17:24 UTC
Completed -
The scheduled maintenance has been completed.
Apr 7, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 05:00 UTC
Scheduled -
ChowNow, will be performing a scheduled database upgrade on April 7, 2025, starting at 10:00 PM PT. During this time, the ChowNow API will be temporarily unavailable. The maintenance window is expected to last up to 2 hours.
Please be aware that during this downtime, any integration with ChowNow through Checkmate will be impacted, and you may experience temporary service interruptions.
If you have any questions or need further clarification regarding this downtime, please feel free to reach out directly to ChowNow’s support team at support-api@chownow.com.
Thank you for your understanding, and we apologize for any inconvenience this may cause. We will continue to monitor the situation closely and will keep you informed of any updates.
Apr 4, 15:03 UTC
Resolved -
We have confirmation from our engineering team regarding the resolution of the interruption in our Checkmate portal. We are pleased to inform you that the Checkmate portal is now functioning smoothly.
If you continue to experience any issues on your end or require assistance with any other matter, please feel free to reach out to our support teams at support@itsacheckmate.com or call us at +1 855 953 4340 for any assistance needed.
Thank you for your patience and understanding during this time.
We apologize for the inconvenience caused.
Apr 4, 18:01 UTC
Investigating -
We are currently experiencing an intermittent interruption in our Checkmate portal. We are investigating. Please feel free to reach out to our support teams at support@itsacheckmate.com or call us at +1 855 953 4340 for any assistance needed. We apologize for the inconvenience caused.
Apr 4, 17:32 UTC