All Systems Operational
Checkmate Services
Operational
Order Processing
Operational
Menu Management
Operational
Reconcile
Operational
Insights
Operational
Public Website
Operational
Direct Ordering
Operational
Direct Ordering UI + Customer Sites
Operational
Direct Ordering API
Operational
Amazon Web Services
Operational
WorldPay Payment Gateway
Operational
Google Maps
Operational
NMI Gateway
Operational
Point of Sale
Operational
Toast
Operational
SpotOn
Operational
Revel
Operational
Speedline
Operational
North Key
Operational
Heartland / MobileBytes
Operational
Clover
Operational
Maitre'D
Operational
Brink
Operational
Revention / HungerRush
Operational
FoodTec
Operational
Square
Operational
Focus
Operational
Aloha
Operational
MicroWorks
Operational
CAKE
Operational
Upserve
Operational
Other POS
Operational
Ordering Platform
Operational
Doordash
Operational
UberEats
Operational
GrubHub
Operational
SkipTheDishes
Operational
Postmates
Operational
Chownow
Operational
Slice
Operational
Order With Google (Restaurant Direct)
Operational
Restolabs
Operational
Snackpass
Operational
BentoBox
Operational
Other OPs
Operational
Customer Support Desk
Operational
Email
Operational
Phone
Operational
Chat
Operational
Everyware
Operational
Everyware
Operational
DMB (Digital Menu Boards)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Checkmate Scheduled Maintenance - November 17, 2026 Nov 17, 2026 08:00-10:00 UTC
Dear Valued Customer,
We would like to inform you about an upcoming software maintenance window to ensure our software products' continued performance, security, and stability. During this maintenance period, we will be implementing important updates and improvements.
Maintenance Window:
Date: Tuesday, November 17, 2026
Time: 3:00 AM – 5:00 AM Eastern Time (approximately 2 hours)
What's happening:
We're performing planned maintenance on our Redis clusters. The window is scheduled overnight, outside normal business hours, to minimize impact.
Expected impact:
The Web and POS backend platform will be briefly unavailable during the maintenance window.
A small number of downstream systems that depend on Web (Direct Ordering, DMB, and related services) may also be briefly affected. Given the overnight timing, we expect minimal to no customer impact.
This is infrastructure maintenance, not an application or version upgrade; no functional changes are expected.
Customers should expect to experience a temporary interruption of services.
Customers may experience delays in accessing certain features or functionalities.
Active sessions or tasks may be interrupted but will resume once the maintenance is complete.
We apologize for any inconvenience this maintenance may cause, and we thank you in advance for your understanding and support. Our team will work diligently to ensure a swift and smooth update process.
If you have any questions or concerns, please don't hesitate to contact our support team at support@itsacheckmate.com or call us at +1 855-953-4340.
Thank you for being a part of our most valued customer base. We remain dedicated to continually enhancing our services to meet your evolving needs, and we look forward to serving you with an even better experience after the upgrade.
Best regards,
Checkmate Team
Posted on Nov 13, 2026 - 17:50 UTC
We would like to inform you about an upcoming software maintenance window to ensure our software products' continued performance, security, and stability. During this maintenance period, we will be implementing important updates and improvements.
Maintenance Window:
Date: Tuesday, November 17, 2026
Time: 3:00 AM – 5:00 AM Eastern Time (approximately 2 hours)
What's happening:
We're performing planned maintenance on our Redis clusters. The window is scheduled overnight, outside normal business hours, to minimize impact.
Expected impact:
The Web and POS backend platform will be briefly unavailable during the maintenance window.
A small number of downstream systems that depend on Web (Direct Ordering, DMB, and related services) may also be briefly affected. Given the overnight timing, we expect minimal to no customer impact.
This is infrastructure maintenance, not an application or version upgrade; no functional changes are expected.
Customers should expect to experience a temporary interruption of services.
Customers may experience delays in accessing certain features or functionalities.
Active sessions or tasks may be interrupted but will resume once the maintenance is complete.
We apologize for any inconvenience this maintenance may cause, and we thank you in advance for your understanding and support. Our team will work diligently to ensure a swift and smooth update process.
If you have any questions or concerns, please don't hesitate to contact our support team at support@itsacheckmate.com or call us at +1 855-953-4340.
Thank you for being a part of our most valued customer base. We remain dedicated to continually enhancing our services to meet your evolving needs, and we look forward to serving you with an even better experience after the upgrade.
Best regards,
Checkmate Team
Posted on Nov 13, 2026 - 17:50 UTC