We would like to inform you about an upcoming software maintenance window to ensure our software products' continued performance, security, and stability. During this maintenance period, we will be implementing important updates and improvements.
Maintenance Window:
Date: Tuesday, November 17, 2026
Time: 3:00 AM – 5:00 AM Eastern Time (approximately 2 hours)
What's happening: We're performing planned maintenance on our Redis clusters. The window is scheduled overnight, outside normal business hours, to minimize impact.
Expected impact:
The Web and POS backend platform will be briefly unavailable during the maintenance window. A small number of downstream systems that depend on Web (Direct Ordering, DMB, and related services) may also be briefly affected. Given the overnight timing, we expect minimal to no customer impact. This is infrastructure maintenance, not an application or version upgrade; no functional changes are expected.
Customers should expect to experience a temporary interruption of services. Customers may experience delays in accessing certain features or functionalities. Active sessions or tasks may be interrupted but will resume once the maintenance is complete.
We apologize for any inconvenience this maintenance may cause, and we thank you in advance for your understanding and support. Our team will work diligently to ensure a swift and smooth update process.
If you have any questions or concerns, please don't hesitate to contact our support team at support@itsacheckmate.com or call us at +1 855-953-4340.
Thank you for being a part of our most valued customer base. We remain dedicated to continually enhancing our services to meet your evolving needs, and we look forward to serving you with an even better experience after the upgrade.
Best regards,
Checkmate Team
Posted Nov 13, 2026 - 17:50 UTC
This scheduled maintenance affects: Direct Ordering (Direct Ordering UI + Customer Sites, Direct Ordering API) and Checkmate Services (Menu Management).