We have a confirmation from our engineering team regarding the resolution of the intermittent processing interruption. We are pleased to inform you that order processing is now fully operational and functioning smoothly.
If you continue to experience any issues on your end or require assistance with any other matter, please feel free to reach out to our support team at support@itsacheckmate.com or call us at +1 855 953 4340 for any assistance needed.
Thank you for your patience and understanding during this time.
Posted Aug 27, 2026 - 20:58 UTC
Monitoring
We have received confirmation from our Engineering team that the intermittent processing interruption has been resolved. Third-party order processing is currently functioning smoothly, and our team is continuing to monitor the system closely.
If you continue to experience any issues on your end or require assistance with any other matter, please feel free to reach out to our Support team at support@itsacheckmate.com or call us at +1 855 953 4340.
Thank you for your patience and understanding while we worked to resolve this issue.
Posted Aug 27, 2026 - 19:32 UTC
Investigating
We are currently experiencing an intermittent interruption in our order processing. We are investigating.
During this period, please process the orders manually for the ones that did not integrate into the POS and also look out for any duplicate orders that may print to the kitchen. Please feel free to reach out to our support teams at support@itsacheckmate.com or call us at +1 855 953 4340 for any assistance needed.
Posted Aug 27, 2026 - 18:48 UTC
This incident affected: Checkmate Services (Order Processing, Menu Management) and Direct Ordering (Direct Ordering UI + Customer Sites).