We have received a confirmation from Hungerrush POS team that the processing interruption has been resolved and that order processing is working successfully again.
If you continue to experience any issues on your end, or require assistance with any other matter, please feel free to reach out to our support teams at support@itsacheckmate.com or call us at +1 855 953 4340 for any assistance needed.
Thank you for your patience and understanding during this time.
We apologize for the inconvenience caused.
Posted Jul 19, 2024 - 03:07 UTC
Update
The Outage has been resolved and orders are processing normally. hence closing the incident.
Posted Jul 19, 2024 - 03:05 UTC
Update
We are continuing to investigate this issue.
Posted Jul 19, 2024 - 03:03 UTC
Investigating
We are currently facing a processing interruption for HungerRush POS. Based on our initial investigation, this issue does not stem from Checkmate’s side. Our engineering team is investigating further, and we have also reached out to the HungerRush team for more information.
During this period, please process the orders manually for the ones that did not integrate into the POS and also look out for any duplicate orders that may print to the kitchen. Please feel free to contact our support teams at support@itsacheckmate.com or call us at +1 855 953 4340 if you need any assistance.
We apologize for the inconvenience caused.
Posted Jul 18, 2024 - 23:17 UTC
This incident affected: Checkmate Services (Order Processing) and Point of Sale (Aloha).