We have confirmation from our engineering team regarding the resolution of the processing interruption. We are pleased to inform you that order processing is now functioning smoothly.
If you continue to experience any issues on your end, or require assistance with any other matter, please feel free to reach out to our support teams at support@itsacheckmate.com or call us at +1 855 953 4340 for any assistance needed.
Thank you for your patience and understanding during this time.
We apologize for the inconvenience caused.
Posted Feb 21, 2026 - 00:38 UTC
Update
We are continuing to investigate this issue.
Posted Feb 21, 2026 - 00:25 UTC
Investigating
We are currently experiencing a processing interruption with our integration due to a technical issue affecting order processing. We are investigating.
During this period, please process the orders manually for the ones that did not integrate into the POS and also look out for any duplicate orders that may print to the kitchen. Please feel free to reach out to our support teams at support@itsacheckmate.com or call us at +1 855 953 4340 for any assistance needed.
We apologize for the inconvenience caused.
Posted Feb 21, 2026 - 00:24 UTC
This incident affected: Checkmate Services (Order Processing).