We have received a confirmation from the CLOVER POS team that the processing interruption has been resolved and that order processing is working successfully again.
If you continue to experience any issues on your end or require assistance with any other matter, please feel free to reach out to our support team at support@itsacheckmate.com.
Thank you for your patience and understanding during this time.
Posted Jun 12, 2025 - 21:35 UTC
Identified
We are currently facing a processing interruption for Clover POS. Based on our initial investigation, this issue is not stemming from ItsaCheckmate’s side. Our engineering team is investigating further, and we have also reached out to Clover team to get more information.
During this period, please process the orders manually for the ones that did not integrate into the POS and also look out for any duplicate orders that may print to the kitchen. Please feel free to reach out to our support teams at support@itsacheckmate.com or call us at +1 855 953 4340 for any assistance needed.
We apologize for the inconvenience caused.
Posted Jun 12, 2025 - 19:44 UTC
This incident affected: Checkmate Services (Order Processing) and Point of Sale (Clover).