We have received a confirmation that the AWS Outage has been resolved, hence our platform stability is back to normal again.
If you continue to experience any issues on your end, or require assistance with any other matter, please feel free to reach out to our support teams at support@itsacheckmate.com or call us at +1 855 953 4340 for any assistance needed.
Thank you for your patience and understanding during this time.
We apologize for the inconvenience caused.
Posted Oct 20, 2025 - 11:16 UTC
Investigating
We are currently observing slowness/ instability in our system due to an ongoing AWS outage. We confirm that orders are processing smoothly as intended. Based on our initial investigation, this issue is not stemming from Checkmate’s side. Our engineering team is investigating further, and we are also monitoring AWS updates to get more information. During this period, please process the orders manually for the ones that did not integrate into the POS and also look out for any duplicate orders that may print to the kitchen. Please feel free to reach out to our support teams at support@itsacheckmate.com or call us at +1 855 953 4340 for any assistance needed. We apologize for the inconvenience caused.
Posted Oct 20, 2025 - 08:21 UTC
This incident affected: Checkmate Services (Order Processing).