Cafe_Zupas POS Outage

Incident Report for Checkmate

Resolved

The issue is now resolved by the POS team. Orders have started going through as usual.

Posted Jun 22, 2025 - 03:55 UTC

Investigating

We are currently facing a processing interruption for Cafe_Zupas POS. Based on our initial investigation, this issue is not stemming from ItsaCheckmate’s side. Our engineering team is investigating further, and we have also reached out to Cafe_Zupas team to get more information.

During this period, please process the orders manually for the ones that did not integrate into the POS and also look out for any duplicate orders that may print to the kitchen. Please feel free to reach out to our support teams at support@itsacheckmate.com or call us at +1 855 953 4340 for any assistance needed.

Posted Jun 22, 2025 - 01:35 UTC

This incident affected: Checkmate Services (Order Processing) and Point of Sale (Other POS).